​If you would like to return products purchased on our website please read the guidance below

Need help to return a product? Please call +357  22 66 23 60

Returns

• Products purchased from our website can be returned within 7 days of receipt. This does not apply to products where hygiene is concerned and product seals have been broken (Reeds, mouthpieces etc).
• Products purchased through our website cannot be returned to our retail store.
• We cannot accept liability for returned products that we don’t receive or for those that get damaged in transit on their return.

• The item(s) returned must be in its original and saleable condition. This includes all original packaging that must be undamaged and intact (except where an item is faulty).
• All products will be inspected on return. Where we have to make reductions in price to facilitate re-sale, you will be notified and the cost will be deducted from your refund.
• Goods are your responsibility until they reach our warehouse, so please ensure you package them up well to prevent any damage or loss during shipping.
• The initial postage and packaging charge is nonrefundable.
• Please send all returns to the following address:

9-11 Phokionos Street 
Nicosia
Cyprus 

We aim process refunds 24 hours of receipt.

Shipping:

Orders received before 13:00 are normally shipped the same day. Local orders are generally received in under 7 days.

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