Shipping and Returns
If you would like to return products purchased on our website please read the guidance below
Need help to return a product? Please call +357 22 66 23 60
- Products purchased from our website can be returned within 7 days of receipt. This does not apply to products where hygiene is concerned and product seals have been broken (Reeds, mouthpieces etc).
- Products purchased through our website cannot be returned to our retail store.
- We cannot accept liability for returned products that we don’t receive or for those that get damaged in transit on their return.
- The item(s) returned must be in its original and saleable condition. This includes all original packaging that must be undamaged and intact (except where an item is faulty).
- All products will be inspected on return. Where we have to make reductions in price to facilitate re-sale, you will be notified and the cost will be deducted from your refund.
- Goods are your responsibility until they reach our warehouse, so please ensure you package them up well to prevent any damage or loss during shipping.
- The initial postage and packaging charge is nonrefundable.
- Please send all returns to the following address:
9-11 Phokionos Street
We aim process refunds 24 hours of receipt.
Orders received before 13:00 are normally shipped the same day. Local orders are generally received in under 7 days.